Frequently Asked Questions
Yes, each guest participating in an activity will need to sign a liability waiver for UPDOWN. If you are under the age of 18, your parent or legal guardian must fill the waiver out for you, but they are not required to be at the park after the waiver is completed or on future visits. Waivers may be completed via the waiver tab on our home page, or inside the UPDOWN lobby.
Yes and No. Waivers are valid for 1 year from the date it was completed. A new waiver will need to be completed each year for each participant.
Every participant under the age of 18 must have their waiver signed by their parent or legal guardian. If they arrive without one they will not be able to participate. Parents can submit the waiver online via the waiver tab on our homepage. We suggest parents complete a waiver online prior to their visit.
No, only a legal parent or guardian can sign for someone under 18. Remember, this is a legal document.
No alcohol is allowed in the park.
No, but it is recommended you book your activity online prior to arrival. A reservation will ensure that you will have a time for your activity. Walk-in customers are accepted assuming time slots are open.
Sorry, no refunds are given for jump times or other activities that are booked. All sales are final.
We ask that kids under the age of 12 please be accompanied by parents while visiting.
No, UPDOWN has designed special socks to enhance your grip on the trampolines and are required.
No, UPDOWN safety monitors will separate jumpers by age and size to help enhance the jumping experience for everyone.
No, we do have cubbies available for you to place your belonging in while you participate in your activity. They do not lock. You must empty your pockets of cell phones, iPods, keys and any other items that may cause injury, become lost or cause damage to the trampolines. Please plan ahead as UPDOWN does not take responsibility for lost or stolen items.
UPDOWN does not allow guests to bring in their own food. We do have a Concession Bar with plenty of snacks and drinks for sale. Some items include:
- Dippin Dots
- Water and soda
- Various candy products
Yes! We will assign you with your own Party Host for the duration of your party. Your Party Host will ensure the party runs smoothly.
We host many types of group parties, school parties, scouting, church groups, youth sports teams, corporate events and team building activities. Please contact our event staff for event prices or email us at firstname.lastname@example.org.
Please contact our event staff for event prices or email us at email@example.com.
Yes, you can rent for exclusive events. Times are limited based on operating hours. Please contact our event staff for event prices or email us at firstname.lastname@example.org.
Do you have a question for UPDOWN?
Contact us at email@example.com