Frequently Asked Questions

You have questions, we have answers

Waivers

Do I need to sign a waiver before I can participate in an activity?

Yes, each guest participating in an activity will need to sign a liability waiver for UPDOWN. If you are under the age of 18, your parent or legal guardian must fill the waiver out for you, but they are not required to be at the park after the waiver is completed or on future visits. Waivers may be completed via the waiver tab on our home page, or inside the UPDOWN lobby.

If I completed a waiver before, do I need to do it the next time?

Yes and No. Waivers are valid for 1 year from the date it was completed. A new waiver will need to be completed each year for each participant.

What if a child under 18 comes without a parent?

Every participant under the age of 18 must have their waiver signed by their parent or legal guardian. If they arrive without one they will not be able to participate. Parents can submit the waiver online via the waiver tab on our homepage. We suggest parents complete a waiver online prior to their visit.

Can siblings, aunts, uncles and grandparents sign a waiver for a minor?

No, only a legal parent or guardian can sign for someone under 18. Remember, this is a legal document.

Is alcohol allowed in the park?

No alcohol is allowed in the park.

Bookings

Are reservations required?

No, but it is recommended you book your activity online prior to arrival. A reservation will ensure that you will have a time for your activity. Walk-in customers are accepted assuming time slots are open.

What is your cancellation policy for jump times or other activities?

Sorry, no refunds are given for jump times or other activities that are booked. All sales are final.

Do parents need to stay while kids jump?

We ask that kids under the age of 12 please be accompanied by parents while visiting.

Can I wear my own socks to jump?

No, UPDOWN has designed special socks to enhance your grip on the trampolines and are required.

Is there an age limit?

No, UPDOWN safety monitors will separate jumpers by age and size to help enhance the jumping experience for everyone.

Amenities

Do you have lockers?

No, we do have cubbies available for you to place your belonging in while you participate in your activity. They do not lock. You must empty your pockets of cell phones, iPods, keys and any other items that may cause injury, become lost or cause damage to the trampolines. Please plan ahead as UPDOWN does not take responsibility for lost or stolen items.

Can I bring my own food inside?

UPDOWN does not allow guests to bring in their own food. We do have a Concession Bar with plenty of snacks and drinks for sale. Some items include:

  • Pizza
  • Wings
  • Dippin Dots
  • Water and soda
  • Various candy products

Parties

Do you assist with the party?

Yes! We will assign you with your own Party Host for the duration of your party. Your Party Host will ensure the party runs smoothly.

Do you offer group rates?

We host many types of group parties, school parties, scouting, church groups, youth sports teams, corporate events and team building activities. Please contact our event staff for event prices or email us at partyupdown@gmail.com.

Can I rent UPDOWN for a lock-in?

Please contact our event staff for event prices or email us at partyupdown@gmail.com.

Can I rent UPDOWN for a private party?

Yes, you can rent for exclusive events. Times are limited based on operating hours. Please contact our event staff for event prices or email us at partyupdown@gmail.com.

Do you have a question for UPDOWN?

Contact us at info@updowntrampolinepark.com